Lead Case Manager

Normal, IL

Full Time

Mid Level

Our mission at Lifelong Access is to connect individuals with developmental disabilities to their community by helping them break down barriers through a lifetime of meaningful supports. From birth to end of life, Lifelong Access provides a continuum of services and supports for families, children, teens, and adults including residential housing, vocational development, supported employment, high school transition, behavioral health counseling and services, and a wide variety of pediatric therapy supports. Guided by our Core Values, our team members have a strong drive and big hearts for improving the lives of others; a place where we support each other and the individuals who put their trust in us.

Lifelong Access is seeking a Lead Case Manager to oversee and guide a team of case managers, ensuring clients receive appropriate services and support. This position involves a combination of leadership, coordination, direct client service, and collaboration with various teams and other stakeholders.

Pay: $28 per hour
Job Type: Full-time

Primary responsibilities include:

Leadership and Supervision
- Supervise and mentor a team of case managers, providing guidance, feedback, and performance evaluations.
- Assign and manage caseloads, ensuring equitable distribution and manageable workloads.
- Provide training and support for new and existing team members to enhance case management skills.
- Conduct regular team meetings to discuss case progress, share updates, and promote collaborative problem-solving.
Case Management
- Oversee and participate in the assessment of clients' needs, including social, emotional, medical, and financial factors.
- Develop, implement, and monitor individualized care plans, ensuring clients receive appropriate services.
- Coordinate services across various sectors (e.g., healthcare, housing, mental health, legal, etc.) to provide comprehensive care.
- Advocate for clients by helping them access necessary services, resources, and entitlements.
- Monitor clients' progress and adjust care plans as needed to address changing circumstances.
Collaboration and Communication
- Collaborate with healthcare professionals, social workers, service providers, and other community resources to ensure comprehensive service delivery.
- Maintain open lines of communication with clients, families, and other stakeholders.
- Serve as a point of contact for complex cases and provide guidance to the team on difficult or sensitive situations.
- Ensure that all interactions with clients and service providers are conducted in a professional and ethical manner.
Compliance and Documentation
- Ensure compliance with relevant regulations, organizational policies, and industry best practices.
- Maintain accurate, timely, and confidential documentation of client cases, including assessments, care plans, and progress notes.
- Assist in the preparation of reports and other documentation for internal audits or regulatory reviews.
Quality Improvement
- Contribute to the development and implementation of quality improvement initiatives aimed at enhancing client care and service delivery.
- Identify areas for process improvement and collaborate with management to implement solutions.
- Participate in case review meetings and other activities to ensure continuous learning and improvement.

Qualifications for this position include:

Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, or a related field.
Minimum 3-5 years of experience in case management or a related field.
Some supervisory or management experience preferred but not required.
Must be QIDP certified, or eligible to obtain certification within the first three months of assuming role.
Valid Illinois driver’s license with safe driving record
Current proof of automobile insurance
Skills:
- Strong leadership and supervisory abilities.
- Excellent communication, organizational, and interpersonal skills.
- Ability to work with diverse populations and handle sensitive issues.
- Knowledge of relevant laws, regulations, and industry standards.
- Proficiency in case management software and Microsoft Office Suite.
- Strong problem-solving, conflict resolution and decision-making skills.

Working Conditions
The working environment for this job is a changing one that adjusts to the needs of the individuals supported. At times, the environment will be fast paced with interruptions, distractions, and deadlines. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Requests for reasonable accommodation will be reviewed to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job the employee is regularly required to talk or hear. The employee will also frequently need to converse with adults – some who might be difficult to understand or use nonverbal forms of communications. The employee is frequently required to sit, stand, and walk for periods of time. Also frequently required to use hands< fingers to reach and feel. Occasionally required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include clear close and distance vision. Must be able to occasionally lift and/or move up to 20 pounds at times. 

Here are some of the benefits we will offer you:

Supportive, positive, and friendly team environment
Professional development, training, and advancement opportunities
Comprehensive benefit plans
Generous paid time off including vacation, personal time, and holidays
Read more in our Employment Brochure

Lifelong Access is an Equal Opportunity Employer.

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Lead Case Manager

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